Master Customer Journey Maps 🧑‍🎓

The skills & strategies you need to become a confident Customer Journey Mapping professional

Creating a customer journey map is easy. The hard part is what happens next. Rather than a pretty poster, journey maps should be an indispensable tool that helps you build a more customer centric organisation each and every day. Get this right and finally see your work make a tangible impact on customers and business.

Practical Customer Journey Mapping Guide for CX Professionals

Create journey maps that drive sustainable customer-centric change. The goal of this guide is to help you create better customer journey maps in less time and with more confidence.

Free Customer Journey Mapping Templates and Examples

8 Free Customer Journey Mapping Templates and Examples

In this article, you'll find an overview of the best templates out there. Next to giving you a comprehensive overview, the goal of this article is also to help you get the most value out of these templates.

Coming soon...

The Best Customer Journey Mapping Tools

The Best Customer Journey Mapping Tools

Still not sure about which journey mapping tool you should use in your next project? I feel you. Over the years, I've tried all the different flavors. I went from journey maps made from sticky notes to fancy posters created in Illustrator or InDesign.

Coming soon...

How to create a Customer Journey Map in 30 minutes or less

How to create a Customer Journey Map in 30 minutes or less

I get it. You need a customer journey map and you need one now. Whether you're new to customer journey mapping and just want to get a quick taste for what this is all about...

Coming soon...

7 Tips to Create Customer Journey Maps That Don't Suck

7 Tips to Create Customer Journey Maps That Don't Suck

Sure, customer journey mapping looks pretty simple on the surface. That's what makes it so appealing to such a large group. The major problem is that most people don't bother to master the journey mapping process and, as a result, create quite superficial maps.

Coming soon...

Best Courses to Learn Customer Journey Mapping in 2020

The Best Courses to Learn Customer Journey Mapping in 2020

So you want to get up to speed on that thing called customer journey mapping? Or, maybe you already understand how to create a journey map and want to learn how to use them effectively in your organization?

Coming soon...