Positive Impact on People and Business
Okay great, you want to create a customer journey map. Not just any customer journey map...
A journey map that's actually going to help you create a better experience for customers and value for your organisation.
To craft this map you want to know how to map touchpoints the right way.
If you want to get hired as a service designer, you need to be able to effectively communicate your skills and who you are as a designer.
I’ll explain what I look for in portfolios when hiring new staff at our studio, and what separates the people that do get hired from the ones that don’t.
Continue reading “Crafting a Design Portfolio that gets you hired”
You and I know that service design creates lots of value. But often, it’s not easy to “prove” that upfront to our clients, especially clients with a focus on short-term results.
This can significantly slow down the pace at which you make an impact.
Continue reading “How to make the business case for Service Design?”
You want to pursue a career as a service designer, as a freelancer within an agency or maybe at your current job. But you’re wondering, where do I start?
Well, I have three tips to help kick start your service design career, even without formal training or years of hands-on experience.
Continue reading “How to kick start your Service Design career”
What skills do great service designers possess? It’s a question that I’ve asked over fifty professionals, and none of them talked about learning how to create stakeholder maps, personas, or service blueprints.
If you’d like to know which skills you need to develop to become a better service designer, read on!
Continue reading “These 5 skills will make you a better Service Designer”