A webinar to help you create customer journey map templates that are suited for both your customers and your business.
00
Days
:
00
Hours
:
00
Minutes
:
00
Seconds
You missed out!
May 18 at 16:00 - 17:00 CEST
check your local time
In this webinar you will learn...
- 1How to create a map that actually gets the job done.
- 2How to find the right balance between business processes and customer experience in your journey map.
- 3Different designs of journey maps depending on the purpose: innovation, creating a new service or product, implementation, pivot your business.
- 4How to design for and manage different levels of details.
- 5How to create a template suited for your specific industry, business model and customer.
Who is hosting this webinar?
Marc Fonteijn
Founder of the
Service Design Show
Jerker Knape
Service Designer
at Custellence