There are many books out there that can help you become a better service designer—and they’re probably not the books you’re thinking about!
Design sprints. The term really took off after the publication of the book Sprint. They seem like this magical thing everybody’s talking about and, although they can be really useful, design sprints can do more harm than good when they’re misused.
Service design and user experience design are not the same. The people who understand the strengths of both are those who can create solutions with the most impact.
Curious what the strengths are? Stick around!
Service design versus design thinking—a lot of people are talking about this right now. It’s quite confusing.
Are they just different names for the same thing, or is there actually a meaningful difference? I think there is!