What skills do great service designers possess? It’s a question that I’ve asked over fifty professionals, and none of them talked about learning how to create stakeholder maps, personas, or service blueprints.
If you’d like to know which skills you need to develop to become a better service designer, read on!
Design sprints. The term really took off after the publication of the book Sprint. They seem like this magical thing everybody’s talking about and, although they can be really useful, design sprints can do more harm than good when they’re misused.