7 Inspiring Customer Journey Map Case Studies

A webinar to help you create journey maps with confidence and stop worrying if you're doing it right by showing examples that you can use today.

Registration is closed!

📆 February 2nd at 16:00 - 17:00 CET (Amsterdam)
check your local time

In this webinar you will see customer journey map case studies from...

  1. 1
    An online retailer
  2. 2
    The public sector
  3. 3
    The healthcare space
  4. 4
    A home delivery service
  1. 5
    Software as a Service
  2. 6
    B2C Energy Industry
  3. 7
    An online bank

The case studies will show you how customer journey maps can be used to...

Step into your customers shoes

Look at your service through the eyes of your customer and discover important moments of truth throughout the journey.

Implement a new digital channel

A journey map helps to understand how, when or (even if) a new digital channel can add value in.

Identify true needs

Use journey maps to create better solutions for your customers by identifying their true needs.

Where to start & end

Don't miss out on critical insights by making your map to wide or too narrow.

Who is hosting this webinar?

Marc Fonteijn
Founder of the
Service Design Show

Marc Fonteijn

Jerker Knape
Service Designer
at Custellence

Registration is closed.